Questions?
Drop Customer Service an e-mail at info@toysetclajolla.com . If you’d prefer to speak with a Customer Service Representative directly, please call us at 858-459-5104, Monday-Friday 11 am to 8 pm., Saturday 11 am to 7 pm., Sunday 12:00 pm to 6:00 pm., PST.
If you have general questions, comments or suggestions, contact us at: info@toysetclajolla.com
Questions About a Specific Order?
At Toys Etc. Inc., your satisfaction is our top priority. If you have questions or concerns about your order, please email Customer Serviceus at orders@toysetclajolla.com. Please tell us about your question or problem…and be sure to include your order number and/or the billing name and zip code on the order.
Returns & Exchanges
In the unlikely event that the item is not as advertised or is not as expected the buyer has 10 days to return the item(s) UNOPENED and if applicable in the ORIGIONAL SHRINK WRAP and a full refund will be given. The Buyer will pay for the Return Shipping Fees. Refunds are subject to a 10% restocking fee if item is not in as shipped condition. Refunds are issued after return and inspection of merchandise.
To return an item for a full refund or an exchange, please write your billing name and address on a refund sheet provided, plus a brief note telling us whether you’d like a refund or an exchange for another product. Please send your package via UPS to:
Toys Etc., Inc.
Returns Department
4373 La Jolla Village Dr. Suite G-10
San Diego, CA. 92122
If you need further assistance, please contact Customer Service or call (858) 459-5104, Monday-Friday 11 a.m. to 8 p.m., Saturday 11 a.m. to 7 p.m., Sunday 12 p.m. to 6 p.m., PST. If you choose to send an e-mail about an order please send to info@toysetclajolla.com include your questions, your invoice number and/or the billing name and zip code on the order.
Gift-Giving Made Easy
Sending a gift to someone special? Toys Etc., Inc. makes gift-giving simple—with free gift wrapping service